Refund policy

REFUNDS + EXCHANGES:

We hope that you are completely happy with your purchase, however if you are not we do accept returns for all items, excluding digital downloads and personalised items. 

How to return: If you wish to create a return for your order please contact us at hello@thatcraftystitch.co.uk within 14 days of your order being received. 

Cost of returns: Customers are responsible for all costs incurred for returning items unless the item in question is faulty or incorrect. All returned items must be received in the same condition they were sent out in. 

Exchanges: We do not offer exchanges, however you are welcome to return your order and place a new order.

Incorrect Customer Address Used: In the event that you (the customer) inputs the incorrect address for their order, the full cost of postage for re-sending a replacement will be the customers responsibility.

Digital Downloads: Are not eligible for a refund.

Please contact us if you have any further questions regarding returns.

ADDITIONAL YARN REQUESTS:

Customer changes mind: In some circumstance we understand you may decide to create a larger sized clothing kit, which would require additional yarn. In this circumstance we are unable to send out additional yarn free of charge. Any additional yarn required must be purchased separately.

Customer runs out of yarn: In some circumstances you may require additional yarn to complete your project. This maybe for many reasons.

For any of the following reasons we are not able to send out additional yarn. In any of these circumstances the customer will be responsible for ordering more yarn at their own cost; 

  • Customers tension is looser than project requires, a gauge swatch was not tested before starting the project and the relevant measures were not taken to correct tension.
  • Customer desires a longer length item than pattern dictates.
  • Customer has used different tools not recommended by the pattern.
  • Customer has not followed the pattern.

Only the following reasons will be criteria for additional yarn being supplied;

  • The yarn the customer has received has significant faults resulting in not being able to be used at all.
  • There is an error in the pattern.

If you are unsure please get in touch on email: hello@thatcraftystitch.co.uk